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Free Telephone Counseling Hotlines in New Zealand

On this page:

National Suicide & Crisis Lines  Alcohol & Substance Abuse  Domestic & Sexual Violence  Eating Disorders  Gay & Lesbian (GLBTQ)  Specific Disorders / Other  Sexual Health / Pregnancy  Youth & Parenting

National Suicide & Crisis Lines

  • New Zealand Samaritans

    New Zealand Samaritans provides confidential emotional support 24/7 to those experiencing loneliness, depression, despair, distress or suicidal feelings.

  • Samaritans Hutt Valley (inc)

    (04) 586 1048 Crisis Hotline available Mon - Sun 12:00AM - 11:00PM.

  • Samaritans of Manawatu Inc.

    (06) 358 244224/7 Crisis Hotline.

  • Rotorua Lifelink/Youthline

    (07) 348 0567Provides phone and face to face Counseling. Hotlines available from Mon - Sun 12:00AM - 11:00PM

  • Samaritans of Tauranga

    (07) 578 1002Phone and face to face counseling provided, our Hotlines are operating 24/7.

  • Samaritans of Wanganui

    (06) 345 5090Suicide Crisis hotline 24/7, you can also schedule face-to-face counseling in their counseling center.

  • Samaritans of Wellington

    (04) 473 9739 Crisis and Suicide prevention hotline 24/7, face-to-face counseling also available at center.

  • Samaritans of Horowhenua

    (06) 368 2122Provides face-to-face, email, letter counseling and hotlines are available from Monday - Sunday 12:00AM - 11:00PM

  • Lifeline New Zealand

    Sometimes it helps to know that someone is listening and that you don’t have to face your problems alone. If you are experiencing a personal crisis, our dedicated volunteers are here for you 24/7. Calls are free and confidential.Whenever you need to talk, we’re here to listen.

  • Lifeline Auckland

    (09) 522 2999Crisis Hotline available 24/7

  • Lifeline Marlborough

    (03) 578 233324/7 Crisis Hotline.

  • Lifeline Wairarapa

    (06) 379 8442 24/7 crisis and Suicide prevention Hotline

  • Lifeline National Office

    (64) 03 353 1136Lifeline National HQ in New Zealand

  • Lifeline Christchurch

    (03) 366 6743Suicide Crisis hotline 24/7, for residents in Christchurch

  • Lifeline Otago

    (03) 474 9111 Crisis and Suicide prevention hotline 24/7.

  • Lifeline Otaga

    (06) 368 2122Provides face-to-face, email, letter counseling and hotlines are available from Monday - Sunday 12:00AM - 11:00PM

  • Lifeline Waikato

    (06) 368 212224/7 Suicide Prevention Hotline

  • Lifeline Southland

    (03) 214 4889Suicide helpline 24/7

  • Lifeline Nelson

    (03) 546 889924/7 helpline in Nelson NZ.

  • Lifeline Taranaki

    (06) 758 6333Suicide and Crisis Prevention 24/7 hotline in Plymouth, NZ

  • Lifeline HawkesBay

    (06) 835 330024/7 Crisis and Suicide prevention helpline

  • Lifeline South Canterbury

    (03) 684 466624 hour crisis line.

  • Lifeline Whangarei

    (09) 437 5055 The 24-hour helpline provides support, information and listening without judgement service.

Alcohol & Substance Abuse

  • Alcohol Drug Helpline

    The Alcohol Drug Helpline provides friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking we can assist with information, insight and support.

  • National Support Line

    0800 787 797Alcohol and Drug Abuse Crisis Hotline available 24/7

  • Maori Line

    0 (800) 787 798for advice and referral to kaupapa Māori services

  • Pasifika Line

    0 (800) 787 799for advice and referral to services developed for Pacific people

  • Youth Line

    0 (800) 787 984for advice and referral to services for young people

  • The Turning Point New Zealand

    0 (800) 863 3869Provides a safe, comfortable environment to help people begin their recovery from addiction. A clinical treatment facility that focuses on the detoxification and rehabilitation from addictive substances, tailored to the individual needs of each guest. To lead New Zealand in the rehabilitation of the disease of addiction and further offer ongoing support plans to live a happy, fulfilled life free from drugs & alcohol.

  • Care New Zealand National Office

    (04) 384 2058National Office can help you with general enquiries about CareNZ.Other areas and hotlines shown below:

  • CareNZ Manukau Community Services

    0 (800) 682 468Are you worried about your own or a loved one's use of alcohol or other drugs?Contact a CareNZ Community Service in your area.

  • Care NZ Waikato Community Services

    0 (800) 499 469Satellite services available in Matamata, Putaruru and Tokoroa.

  • Care NZ Wellington, Hutt Valley and Kapiti Coast Community Services

    0800 385 151Lower Hutt(04) 589 9691Kapiti Coast(04) 298 2805

  • CareNZ Christchurch Community Services

    0 (800) 365 870Contact a CareNZ Community Service in your area.

Online Counseling

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Domestic & Sexual Violence

  • Shine

    0 (508)744 633Shine wants to make sure that anyone being physically or emotionally abused by a partner or family member in New Zealand has someone to talk to and can get information and professional advice – anyone who is worried about their own situation or who is worried about a friend, family member, child or anyone they know who might be living with domestic abuse. If you are experiencing violence, we are here to support and help you whether you are a man or a woman, straight, transgender, young or old, no matter your ethnicity, culture or personal situation.You can call our Helpline for free from any phone in New Zealand, between 9am and 11pm, 7 days a week.

  • Family Violence its Not OK

    0 (800) 456 450The 0800 Family Violence Information Line can provide information and put you in touch with services in your own region. The phoneline operates every day of the year and is open from 9am–11pm daily.

  • Male Survivors of Sexual Abuse Trust (MSSAT

    (03) 377 6747Free service for male survivors of sexual violence offering one on one support, peer support group meetings, access to resource library, referrals to ACC approved counsellors.

  • Auckland Sexual Abuse HELP Foundation

    (09) 623 170024 hour crisis service, therapy services for adults, youth and children and their families. HELP also offers education programmes and is part of a national network to end sexual violence, a national taskforce on sexual abuse and is part of Project Restore – a restorative justice programme.

  • Counselling Services Centre Charitable Trust

    (09) 277 932424/7 Hotline.Specialist sexual violence crisis and counselling services for people living in the Counties Manukau/South Auckland district – the Bombay Hills to Otahuhu, including Manukau East and Maraetai. Also provides services for those whose lives are affected by domestic and family violence, homicide, relationship difficulties, grief, addiction, depression or anxiety.

  • Better Blokes (MSSAT Auckland Incorporated)

    (09) 889 2553Better Blokes is a charity that supports men and children who have experienced childhood sexual trauma. We have provided support in Auckland since 2007. Our service is confidential , independent and is free of charge.We offer individual (One2One) support, peer support groups (PSG) and weekend workshops.

  • Doctors for Sexual Abuse Care (DSAC)

    (09) 376 1422National organisation of doctors and nurses, formed in 1988 to develop and maintain standards of best practice in the delivery of medical and forensic services in the area of sexual assault/abuse. DSAC provides education and training, and information about clinical service provision around the country.

  • Family Action (formerly Waitakere ATCS

    (09) 836 1987Range of services for those who have experienced abuse trauma and family violence, including counselling, outreach/support/advocacy and refuge

  • Tu Wahine Trust

    (09) 838 8700Kaupapa Maori provider delivering counselling, therapy and support to Maori women, children, and families affected by violence and abuse. Specialise in domestic violence, rape, incest, and other related violence. Approved provider under the Domestic Violence Act to run programmes for domestic violence to applicants and applicants’ children. ACC registered counsellors.

  • Mid North Family Support

    0 (800) 883 300Free confidential counselling, advocacy, youth services, education, information and resources. Free community courses. Abuse prevention, parenting.

  • Support of Sexually Abused (SOS) Kaipara

    0 (800) 883 300Emergency accommodation, counselling services, housing needs, support groups, sexual abuse support, stopping violence services.

  • Whangarei Rape Crisis

    0 (800) 883 30024 hour crisis line: individual counselling for survivors, whanau counselling to support survivors, advocacy, education and prevention, womens’ only space, referral service for male survivors of rape and sexual violence, self-help library, referral lists for ACC and non ACC counsellors, free tea and coffee, shower, mothers’ space with changing facilities for young babies.

  • Te Awamutu Healing and Rape Crisis Centre – Mahuika House

    (07) 871 8132Social justice resource centre, with access for the community to meeting rooms, periodicals, resources. Support for those dealing with sexual violence is available via 24 hour phone service. Staff are Rape Crisis trained advocates.

  • Bay of Plenty Sexual Abuse Centre (Rotorua)

    (007) 348 1555Community resource providing free support, counseling, information and advice about anything to do with sexual abuse. Professionally trained counsellors work with men and women, children, parents, partners and anyone affected by sexual abuse or going through abuse related court cases.

  • Bay of Plenty Sexual Assault Support Services (BOPSASS)

    0 (800) 227 233Provides a 24 hour helpline answered by an experienced nurse, medical assessment and treatment, and counselling services.

  • Abuse & Rape Crisis Support (ARCS) Manawatu

    (06) 356 5868Providing services to children, women and men who have experienced sexual violence or abuse, and their whanau. Services include individual support, advocacy and information; counselling; group programmes for children and adults, community and professional education.

  • Hawera Rape Crisis Family Counselling Services

    (06) 278 6399Providing counselling, advocacy, education, supervised access, a 24-hour crisis phone line and a 24-hour crisis call out service.

  • Whanganui Safe and Free

    (06) 343 3416Delivering therapy for children, arts therapy for adolescents, therapy/ counselling for adults, family/ whanau therapy for survivors of sexual and domestic violence. We do not provide services for offenders

  • Hawkes Bay Rape Crisis/Te Toka Tu Moana

    (021) 227 6622Providing rape crisis services at Heretaunga Women’s Centre, Hastings, Mondays 10-4 p.m.Specialist counsellor and whanau/community support person is available to travel within the Wairoa to Waipukurau region for specialist counselling, support, advocacy, family/whanau support and counselling plus grief, suicide ideation, historical abuse & education workshops.

  • Hutt Rape Counselling Network

    0(800) 226 69424 hour service – rape and sexual abuse crisis support, forensic medical examinations, advocacy and counselling. Providing a free service to all women, men and children who have been sexually abused or raped current or historic.

  • Wellington Rape Crisis

    (04) 801 8973Providing support, counselling, advocacy, information, referrals and eduation for those affected by sexual violence. Offers free childcare on site.

  • Sexual Abuse Support and Healing (SASH-Nelson)

    (03) 548 2407Offers a dedicated team of crisis response workers, social workers, and counsellors who provide intensive support and counselling to women and families following a sexual assault.

  • Women’s Refuge, Sexual Assault Resource Centre Marlborough

    (03) 577 993 92424/7 Hotline.Offering refuge for women and support services for those affected by sexual violence.

  • Sexual Assault Support Services Cantebury (SASSC)

    (03) 377 5402Supports any victim of a recent or historic sexual assault, and their family/whanau. SASSC provides 24/7 support, including phone support, support during a medical or forensic exam, support when making a police statement or during the Court Process. They also provide access to counselling (both ACC and non ACC), support and advocacy services and community education and resources.

  • Rape Crisis Dunedin

    0 (800) 883 300We offer free counselling to survivors of sexual abuse, support to friends and whanau of survivors, 24/7 phone support for survivors and their friends and whanau, and provide education to community organisations.

Eating Disorders

  • EDANZ

    0800 2 EDANZ or (09) 522 2679We’re a registered charity run by volunteers, we all have personal experience in the process of recovery from an eating disorder – either as parents, caregivers or recovered patients. Our focus is on improving the outcomes for people with eating disorders and their families. Alongside our education and support work, we also advocate for social and governmental change. 

  • Freedom with Food

    0 (800) 456 450The 0800 Family Violence Information Line can provide information and put you in touch with services in your own region. The phoneline operates every day of the year and is open from 9am–11pm daily.

  • Central Region Eating Disorder Services (CREDS)

    0800 745 477- Call to get a referral to CREDSCREDS services are available to those living in the Wellington, Manawatu-Wanganui, Hawke’s Bay and Gisborne districts.We provide a range of treatment and support services for people with eating disorders, from dietetic support right through to residential care.

Gay & Lesbian (GLBTQ)

  • Outline NZ

    0 (800) 688 546310am to 9pm weekdays6pm – 9pm weekendsWe also offer face-to-face counselling services by qualified counsellors in Auckland or Wellington, or via Skype. There is a cost to this service, but we can support you to apply to WINZ for these costs.

  • AGender NZ

    (027) 280 6466Agender New Zealand Incorporated is a Non-Profit Organization, which has been supporting Transgender people and their families throughout New Zealand since 1996. Agender NZ is a support and lobby organization for Transgender people including their families, friends and co­ workers. Agender NZ endeavors to provide one to one help with individuals, where possible. We have organized many transgendered conferences. We believe unique in the southern hemisphere.

  • PFlag South Inc.

    (027) 686 9304PFLAG South Inc is the Dunedin branch of an international organization that supports and promotes the health and well-being of lesbian, gay, bisexual, transgender, takaatapui, fa'afafine and intersex people and their families and friends.

  • InsideOut NZ

    (02) 733 14507InsideOUT is a national organisation which works with youth, whānau, schools and communities to make Aotearoa a safer place for all young people of minority genders and sexualities to live and be in.

  • Holding Our Own

    (021) 125 7775Holding Our Own offers the space for open dialogue regarding sexual orientation and gender identity, supporting healthy and respectful relationships.

  • Intersex Awareness New Zealand IANZ

    (64) 04 4727386 - Office hours ITANZ is a New Zealand registered charitable trust and provides information, education and training for organisations and professionals who provide services to intersex people and their families.

Online Counseling

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Specific Disorders / Other

  • Outline NZ

    0800 654 655Gambling Helpline is the national freephone support service for people affected by gambling in Aotearoa.Gambling Helpline is a 24 hour free service that you can call to receive immediate support, referral to another gambling support agency, or information services for gambling problems.

  • Problem Gambling Foundation NZ

    0 (800) 6642 62At the Problem Gambling Foundation of New Zealand (PGF) we are trained to help.Our qualified counsellors provide free, professional and confidential gambling counselling services for both gamblers and others affected by gambling.

  • Alzheimers New Zealand

    0 (800) 004 001Alzheimers NZ represents people living with dementia at a national level by raising awareness of dementia, providing information and resources, advocating for high quality services, and promoting research about prevention, treatment, cure and care.We support local Alzheimers NZ organisations throughout New Zealand, each of which is a member of Alzheimers NZ. Local Alzheimers organisations provide support, education, information and related services directly to members of their communities who are affected by dementia.

  • ADHD Association

    (09) 625 1754Formed in 1977, ADHD NZ is a national, community based, non-profit organisation, committed to supporting those living with Attention Deficit Hyperactivity Disorder (ADHD).Services include information and referrals, a library of books and DVDs, newsletters, helpline counselling, speakers and some local support groups (including an adult support group meeting monthly).

Sexual Health / Pregnancy

  • Family Planning NZ

    0800 654 655We provide a range of services including sexual and reproductive health information, clinical services, education and training and research.

  • NZ AIDS Foundation

    0 (800) 802 437The New Zealand AIDS Foundation is a registered charitable trust which works to prevent the transmission of HIV (with particular regard to gay and bisexual men and other high-risk groups), and supporting all New Zealanders living with or affected by HIV, irrespective of age, race, gender or sexual orientation.We aim to provide information, support and counseling on how to protect and possibly end HIV / AIDS in the country.You may contact an NZAF center in your location:Auckland: (64) 9 309 5560Wellington: (64) 4 381 6640Christchurch: (64) 4 381 6640

  • The New Zealand Herpes Foundation

    0 (508) 111 213Founded in 1994 by an alliance of patients, doctors and health professionals, we provide accurate information, improved management and support for people affected by the herpes simplex virus.More than 30% of sexually active adults in NZ have genital herpes.Misinformation and ignorance about herpes often means a diagnosis can be a shock.Call us for info or counseling.

  • HPV New Zealand

    0 (508) 111 213HPV is thought to be the most common sexually transmitted infection (STI) in the world, and most people are infected with HPV at some time in their lives.We aim to promote awareness, practice safe sex, prevention and cure via information, help and support.Call us for immediate help.

  • New Zealand Sexual Health Society

    The New Zealand Sexual Health Society (NZSHS) Incorporated is a group of professionals working or interested in the field of Sexual Health. Membership is multidisciplinary and includes doctors, nurses, counsellors, educators, health promoters and others in Public Health working in the field of sexually transmissible infections, including HIV/AIDS, and sexual and reproductive health.Contact an NZSHS Clinic in your area:
    Auckland: 0 (800) 739 432
    Dannevirke: (06) 350 8602
    Gisborne: (06) 868 9005
    Hamilton: (07) 839 8732
    Hastings: (027) 703 7391
    Lower Hutt(VIBE): (04) 566 0525
    Napier: (027) 703 739
    New Plymouth: 0 (508) 739 432
    Palmerston North: (06) 350 8602
    Porirua: (04) 385 9879
    Rotorua: (07) 349 7918
    Taupo: (07) 376 0098
    Tauranga: (07) 579 8157
    Wanganui: (06) 348 1234 ext. 8334
    Wellington: 0800 188 881
    Whakatane: (07) 306 0804
    Whangarei: (09) 438 6123
    Ashburton: (03) 307 8453
    Blenheim: (03) 578 3044
    Christchurch: (03) 364 0485
    Dunedin: 0 (800) 742 546Gore: 0 (800) 742 546
    Greymouth: : (03) 768 0499 ext. 2751
    Invercargill: 0800 742 546 or 03 214 5713
    Nelson: (03) 539 3723
    Queenstown: (03) 441 0500
    Timaru: (03) 684 4000 ext. 87
    Wanaka: (03) 443 1226

Youth & Parenting

  • Youth Line

    0800 654 65524 Hours - Free Youthline provides a free, confidential and non judgemental telephone counselling service. You do not have to be in a crisis situation to ring. People call for all sorts of reasons; because they feel alone, or because they lost someone they care for, others because they are having dificulties making their relationships work. Often people call just to have a chat and touch base.

  • 0800 Kidsline

    0 (800) 543 754Call between 4 - 6pm weekdaysOur service is free and safe to talk. You can talk to a Kidsline Buddy about anything that is bothering you.Some of the most common issues kids talk to Kidsline Buddies about are bullying, friendship problems, parents seperating or divorcing, stepfamilies and loss.

  • 0800 What's Up

    0 (800) 942 8787Seven days a week, from 12 midday to 12 midnightWhat's Up is a free, national telephone counselling service for New Zealanders aged 5 to 18 years.Relationships, bullying, relationships with family, relationships with partners, and pregnancy, youth suicide, and child abuse.

  • The Low Down

    Text 5626Need to talk? contact the lowdown team find out how they can help you The Lowdown is a website to help young New Zealanders understand depression and anxiety from their own perspective.
Suicidal? In Danger? Go to Suicide Hotlines.